BizTek901 Operations
Is BizTek901 licensed and insured?
Yes, BizTek901 is licensed to operate in the City of Memphis and Shelby County. Likewise, we carry General Liability and Technology Errors and Omissions policies for your protection.
Use our contact form to request proof of insurance or other documentation you may require for your vendor qualification process.
Projects & Technology Support
What’s the difference between Project Fee and Service Agreement Pricing?
The
Project Fee model is used when the customer does not require service on a month-to-month or on-call basis. Service Agreements are for customer’s who have a long term need for Business and Technology Support; thus, they require a Technology Partner who will respond to incidents both reliably and flexibly. The monthly service retainer fee ensures their needs will be prioritized over customer’s who do not require a
monthly service agreement.
I am interested in a monthly service agreement. How long are your commitments?
Our service agreements are on a month-to-month basis. You can easily terminate the contract with a 2 week (14 day) notice. BizTek901 stands for customer satisfaction. If during the first 90 days, you are truly unhappy with our service, you may cancel at any time.
What happens to my monthly service retainer if it is not all used up at month’s end?
The unused hours belong to you. You can apply them as contingent support time for unexpected outages, you can save them for a future IT projects, or you can use them as credit for new hardware or supplies. At the end of each quarter, you will also have the option to apply the unused balance towards monthly retainers in the next quarter. If you choose to terminate the agreement, we will refund any unused balance.
How do I know how many unused support hours I still have available?
We use a support ticket system, and we open and maintain a support ticket for each reported incident. Details of the incident resolution and the billable time are documented the in the support ticket. At the end of each quarter, we provide you with an incident report; however, you may use the ticket system to audit incident information for yourself anytime you like.
Payment Options
What payment options do you offer?
We accept payment via the following methods:
- Cash
- Check or money order
- Paypal
Do you accept credit cards or offer payment plans?
Payment for products, parts and supplies are due upon delivery and services or project are due at completion. For monthly services agreements, a retainer is due in advance at the beginning of the month. We do not directly offer credit or payment plans; however, we do accept PayPal. PayPal offers several different payment methods including credit and debit card payments options.
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